Safety Questions

What safety protocols will be put in place?

The Shubert Theatre is committed to providing healthy and safe facilities for audiences, performers, and staff. Based on CDC and state guidelines at the time of performance, protocols may include mask enforcement, increased cleaning and ventilation/filtration enhancements, vaccination or negative-test verification, and more. These are subject to change. Ticket holders who do not comply with venue policies will not be admitted.

What’s the exchange and refund policy?

For any performance through January 17, 2022, you can either exchange or refund your tickets for any other date until two hours before the performance.

Ticketing Questions

What’s the best way to get tickets?

Purchase tickets from official sources to avoid overpriced or counterfeit tickets. Book online at or call 212.239.6200.

Are group tickets available?

Yes, to purchase tickets for groups of 10 or more, contact Broadway Inbound at 866.302.0995 or book online.

I have a question about tickets I bought from a third-party site.

We are unable to help with tickets purchased from a third-party site. Please contact your point of purchase.

What is your lottery policy?

We do not offer lottery tickets at this time.

Show Information

What is the running time of the play?

2 hours and 35 minutes including an intermission.

What is the age recommendation?

Recommended for ages 12 and up. Children under the age of 4 are not permitted in the theatre.

Other Questions

Is there accessible seating at the Shubert Theatre?

Yes. Please refer to this link for all info relating to access.

Whom do I contact for press-related inquiries?

For press-related inquiries only, please contact DKC/O&M at